You have questions ?
View our Frequently Asked Questions
This space allows you to access the answers to the most frequently asked questions.
If you cannot find answers to your questions, send us your question using the contact form
Frequently Asked Questions
What are your annual closing periods for holidays?
Our closure periods dates are generally in August in weeks 32-33-34, and winter in week 52 (between Christmas and New Year’s Day), for a well-deserved rest for our teams.
What is the difference or the relationship between ACB and ACB PUME?
Our companies ACB and ACB PUME are linked by a joint venture which markets the products of the brand System MORIN Original” “on ACB and” “TRIGGER System®” “on ACB PUME.
Our sales teams are at your disposal to answer your requests for one or the other solutions.
What is the TRIGGER System®? Where can I buy it ?
TRIGGER System® is the brand of standard ACB PUME accessories, available from our partners dealers, distributors and resellers of construction equipment and machinery.
Find the distributor closest to you with the store locator.
I am a construction and public works contractor, can I buy? Repair ?
We do not do direct sales, our accessories are available from our partners dealers, distributors and resellers of construction equipment and machinery.
Find the distributor closest to you with the store locator.
How do you go about optimizing the weight and resistance of your accessories?
We carried out load studies to calculate the resistance of materials and adapt the structure while reducing weights.
Thus our foundry couplers have been lightened while optimizing resistance.
How do I get a pricing catalog?
Our catalogs are available on request, exclusively for our partners dealers, distributors and resellers of construction equipment and machinery.
Do not hesitate to contact us by phone or by using the contact form on the site.
What are your delays to send a bid ? Manufacturing ? Shipping?
We generally respond within the day to any so-called ” catalog product ” request and the current lead times are 3 to 4 weeks with TRIGGER System® equipment.
Can we order your products online?
We have created this site with access reserved to our partner dealers, rental companies and resellers to facilitate the creation of offers and the management of orders.
This service is not open to the public but allows everyone to discover ACB PUME’s offer.
I am a dealer, my client wants a product that is not in the catalog, can we still work together?
Yes, we can make tailor-made products. We can support you and establish the specifications together.
I have a used mini excavator, can we order directly?
We do not do direct sales, our accessories are available from our partners dealers, distributors and resellers of construction equipment and machinery.
Find the distributor closest to you with the store locator.
I have a bucket from you, can you supply the teeth?
We do not do direct sales, wear parts are available from our partners dealers, distributors and resellers of construction equipment and machinery.
Find the distributor closest to you with the store locator.
I am a reseller, my client will need a bucket from a different brand than yours, can you give me a quote?
Yes, we can produce products of many brands, buckets or other axis accessories while respecting the original kinematics of your machine.
How quickly can you deliver me a coupler + 3 buckets for my mini excavator…?
The current lead times are 3 to 4 weeks with TRIGGER System® equipment.
But please note that we do not make direct sales, our accessories are available from our partners dealers, distributors and resellers of construction equipment and machinery.
Find the distributor closest to you with the store locator.
Do you have any accessories in stock?
We have a permanent stock of sub-assemblies and components, but the majority of our accessories are made to order.
Do your couplers pick up buckets in both directions?
Yes, this is the advantage of our couplers, which use axis accessories, and while respecting the original kinematics of your machine.
Do I need to descend from the excavator to lock a bucket?
No, the hook-up is done from the cab, mechanically or hydraulically.
Do your couplers allow you to take other brands of accessories?
Yes, we can adapt to the majority of axis equipment, as standard, in dimensions from manufacturers’ origins or from different brands, and while respecting the original kinematics of your machine.
Can you make mixed couplers?
Yes, in certain cases if the dimensions allow it, we can make adapters which take up dimensions different from that of the carrier machine, and while respecting the original kinematics of your machine.